Refund & Cancellation Policy

All Flick plans are per-event digital products. Because our service is delivered digitally and immediately upon roll creation, our refund policy is as follows.

• Roll purchased but no guests have joined within 24 hours of purchase.
• Duplicate charge for the same roll.
• Technical failure preventing the roll from being created.

To request a refund, email hello@flickapp.in with subject "Refund Request — [Roll Name]" and your payment ID. We respond within 2 business days.

• Rolls where at least one guest has joined and taken photos.
• Digital upsells, including Guestbook PDF, Highlight Reel, QR Card, and Archive upgrade, that have been generated and delivered.
• Rolls where the reveal has occurred.
• Change of mind after the event.

If a roll is purchased and guests joined but the service experienced a verified technical failure during the event, we will issue a partial or full refund at our discretion after investigating the issue.

Monthly subscriptions can be cancelled at any time from the Account screen in the Flick app. Cancellation stops future billing. The current month's subscription is non-refundable but access continues until the end of the billing period.

Approved refunds are processed within 5-7 business days back to the original payment method. Stripe refunds typically take 5-10 days. Razorpay refunds typically take 5-7 days.

Email: hello@flickapp.in
Subject line: "Refund Request — [Roll Name or Payment ID]"
Include your email address, roll name, date of purchase, and reason for refund.